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Frequently asked question!

What services does FMK Global offer?

We specialize in logistics services, including international shipping, air and ocean freight forwarding, customs clearance, last-mile delivery or door-to-door delivery and one window shipping solutions for all e-commerce marketplaces like Amazon, eBay, Walmart, Shopify, Etsy, and more, along with comprehensive supply chain consultancy.

Does FMK Global offer consultancy services?

Yes, our consultancy services cover:

End-to-End Shipment Management: Guidance on planning, executing, and managing shipments.

Customs Clearance Processes: Assisting with import/export regulations, documentation, and compliance.

Cost Optimization: Strategies to reduce shipping costs while maintaining efficiency.

E-Commerce Marketplace Compliance: Expert advice on preparing shipments for Amazon, eBay, Walmart, and other marketplaces.

Carrier Selection and Negotiation: Helping you choose reliable carriers and negotiate competitive rates.

What industries does FMK Global cater to?

We serve businesses operating on Amazon, Walmart, eBay, Shopify, Etsy, and other online platforms, as well as manufacturers, distributors, and enterprises requiring efficient supply chain solutions.

Can I track my shipment?

Yes, you can track your shipment through trusted carrier websites with real-time updates directly from the SiyalAir team. This ensures you are always informed about your shipment’s status from dispatch to delivery.

Does FMK Global offer packaging or warehousing services?

While we don’t own warehouses, we ensure that your products are appropriately packaged for safe transit. If needed, we collaborate with third-party warehousing providers.

What regions do you cover?

Our services cover shipments from the U.S. to anywhere in the world and from any country to the U.S. Spanning over 250 countries and territories we ensure timely and cost-effective delivery for global clients.

Do you provide insurance for shipments?

Yes, we offer optional insurance coverage to protect your goods in transit against unforeseen circumstances. Terms & conditions apply.

How can I get a quote?

Simply fill out the contact form on our website, email us at info@fmkgloballogistics.com, you promptly.

What payment methods are accepted?

We accept payments via credit card, ACH, wire transfer, and bank transfer.

How long does it take to deliver shipments?

Delivery timelines depend on your selected service:

Priority Service: 2–3 days for urgent shipments.

Standard Service: Varies based on shipment type, destination, and service selection. Air freight typically takes 5–7 days, while ocean freight may take 3–4 weeks.

How does FMK Global ensure cost efficiency?

We leverage partnerships with trusted carriers and apply cost optimization strategies to secure the best rates for our clients, ensuring affordable solutions without compromising quality.

Can FMK Global handle bulk shipments?

Yes, we are equipped to manage both small packages and bulk shipments with the same efficiency and reliability.

What services are eligible for the money-back guarantee?

The money-back guarantee applies to the following services:

First Overnight
Priority Overnight
Standard Overnight
2Day A.M.
First Overnight Extra Hours*
Priority Overnight Extra Hours*
Standard Overnight Extra Hours*
International First
International Priority
International Priority Express
International Priority Freight
International Priority DirectDistribution
International Priority DirectDistribution Freight

For delayed deliveries, SiyalAir offers a 30% refund on the shipping charges (terms and conditions apply).

Does FMK Global provide U.S. domestic shipping?

Yes, FMK Global provides reliable and efficient domestic/local shipping services across the entire United States, ensuring timely and cost-effective deliveries.

Can you hire FMK Global to handle your company's logistics department?

Yes, you can hire FMK Global to manage your logistics department on a contractual basis. We charge a monthly fee for our services, offering tailored logistics solutions to meet your company’s specific needs. Whether for domestic or international shipments, we ensure efficient, cost-effective, and reliable logistics management.

Does FMK Global offer a money-back guarantee?

At FMK Global, customer satisfaction is our priority. While we aim to deliver exceptional service, our money-back guarantee is subject to specific terms and conditions. Please contact our team for further details regarding this policy.

Does FMK Global provide customs clearance support?

Yes, FMK Global offers professional customs clearance support. Our experienced team ensures smooth and compliant processing of your goods through customs, minimizing delays and facilitating seamless delivery.

Does FMK Global offer claims support for lost or damaged packages?

Yes, FMK Global provides claims support for lost or damaged packages. We take such claims seriously and work diligently to resolve them. Clients must report the issue within the specified time frame and provide all necessary documentation. Terms and conditions apply. Our team will assist in investigating the claim and coordinating with relevant carriers and stakeholders to ensure a fair resolution.

Does FMK Global offer credit terms for shipments?

Yes, FMK Global offers credit terms for shipments after completing the first 40 shipments with a minimum of 30 shipments per month. Additionally, the terms could be negotiable based on specific business needs. This exclusive benefit is designed for clients with consistent shipping volumes. Terms and conditions apply. Please contact our team for detailed information and eligibility criteria.

Does FMK Global own any motor vehicles?

No, FMK Global does not own any motor vehicles. We operate as a logistics service provider, leveraging partnerships with trusted carriers to handle all transportation needs. This allows us to focus on providing seamless logistics solutions without the overhead of managing a vehicle fleet.

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